Healthcare · 2025
Raising OPD utilization with predictive scheduling
A seven-hospital group deployed EcoGenius Healthcare CRM to automate the patient journey and cut no-shows by 27%.
27%
Fewer no-shows
3X
Front-desk throughput
41%
More follow-up adherence
The challenge
Front desks juggled calls, WhatsApp, and walk-ins with no unified record. No-show rates near 30% left specialist slots empty while waitlists grew, and post-treatment follow-up depended on individual staff memory.
The solution
EcoGenius Healthcare CRM unified all booking channels into one patient 360, layered a no-show prediction model over scheduling with smart reminders and standby lists, and automated protocol-driven follow-ups over WhatsApp and IVR.
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Silchar · Bengaluru · Guwahati · London · New York